BOOKING POLICY
Effective Date: January 2025
This Booking Policy (“Policy”) sets forth the terms and conditions governing all service bookings made with The Clutterless Company, LLC (“The Clutterless Company,” “we,” “us,” or “our”). By booking our services, the client (“Client” or “you”) agrees to be bound by the following provisions.
1. Booking Requirements
All services must be scheduled in advance. Bookings may be requested through telephone, email, or our designated online booking platform. Submission of a booking request does not guarantee availability or acceptance.
2. Confirmation of Booking
A booking shall be deemed accepted and confirmed only upon the Client’s receipt of written or verbal confirmation from The Clutterless Company. We reserve the right to decline or adjust any booking requests at our sole discretion.
3. Payment Terms
Full prepayment of all confirmed service hours is required prior to the commencement of services. Upon confirmation, an invoice will be issued to the Client, and payment must be remitted by the due date specified therein. Failure to timely remit payment may result in cancellation of the booking and forfeiture of reserved service slots.
4. Cancellation Policy
Clients may cancel or reschedule a confirmed booking by providing a minimum of seventy-two (72) hours’ advance written notice, without penalty. Cancellations made less than seventy-two (72) hours prior to the scheduled service may incur a cancellation fee equal to fifty percent (50%) of the total service fee. We reserve the right to charge any applicable cancellation fees to the payment method on file.
5. Changes to Bookings
Requests to modify an existing booking — including changes to service date, time, or scope — must be submitted to The Clutterless Company as soon as reasonably practicable. All changes are subject to availability and may result in adjustments to the total service fee. We are under no obligation to accommodate modification requests that materially alter the scope or timing of the original booking.
6. No-Show Policy
If the Client or their authorized representative fails to be present at the designated service location at the scheduled time, and no prior notice of cancellation or rescheduling has been provided, The Clutterless Company reserves the right to charge the full amount of the booked services as liquidated damages for time reserved and costs incurred.
7. Client Cooperation
The Client agrees to provide The Clutterless Company with reasonable access to the premises, necessary instructions, accurate information, and appropriate working conditions to enable the timely and effective performance of the booked services. Failure to provide such cooperation may result in service delays, additional charges, or, at The Clutterless Company’s sole discretion, cancellation of services without refund.
8. Right to Refuse Service
The Clutterless Company reserves the right, in its sole discretion, to refuse or discontinue service under circumstances that may include, but are not limited to: unsafe or unsanitary conditions; the presence of hazardous materials; the Client’s failure to comply with this Policy or any applicable agreements; or any behavior that poses a risk to the health, safety, or welfare of our personnel.
9. Limitation of Liability
To the maximum extent permitted by law, The Clutterless Company shall not be liable for any indirect, incidental, consequential, or special damages, or for any losses or damages arising from the Client’s cancellation, rescheduling, or modification of a booking, or from The Clutterless Company’s cancellation or refusal of service in accordance with this Policy.
10. Amendments
The Clutterless Company reserves the right to amend, modify, or update this Policy at any time, at its sole discretion. Such amendments shall become effective immediately upon posting and shall apply to all subsequent bookings.
Contact Information
For all booking inquiries, modifications, or cancellations, please contact:
📧 info@theclutterlesscompany.com