Effective Date: January 2026

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This Service Engagement and Booking Protocol (“Protocol”) establishes the definitive terms and conditions governing the procurement and execution of all services rendered by The Clutterless Company, LLC (“The Clutterless Company,” “Company,” or “our firm”). By submitting a service request and/or executing a Service Agreement, the Client (“Client” or “you”) acknowledges and consents to be definitively bound by all provisions stipulated herein.

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1. Booking Initiation Requirements

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All services necessitate formal scheduling and confirmation prior to commencement. Booking requests may be initiated through the Company’s designated official channels, including corporate telephone lines, official email correspondence, or the established online reservation interface. The mere submission of a booking request does not constitute a guarantee of service availability or automatic acceptance.

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1.4 Minimum Service Duration. All service bookings are subject to a mandatory minimum engagement of six (6) hours, regardless of whether the full duration is utilized by the Client. Unless otherwise expressly agreed in writing by the Company, the Client shall be charged for, and remains liable for payment of, no fewer than six (6) hours of service per booking. Any services rendered beyond the six (6) hour minimum shall be billed in accordance with the Company's then-current rates. Bookings confirmed below this minimum threshold will be invoiced at the minimum duration rate. The minimum duration is non-negotiable and applies irrespective of the actual time utilized during the appointment.

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2. Formal Confirmation and Contractual Acceptance

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2.1 Protocol for Confirmation. A booking attains the status of being officially accepted and confirmed exclusively upon the Client's receipt of a written confirmation from The Clutterless Company (via email or official platform notification). Verbal confirmations are considered non-binding and insufficient for formal engagement. The Company maintains the unilateral right to decline, modify, or conditionally accept any booking request at its sole discretion, without obligation to disclose the rationale.

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2.2 Precedence of Documents. Upon the execution of a separate, formal Service Agreement, the terms and conditions outlined in that Service Agreement shall take precedence over this Protocol, save for provisions within this Protocol pertaining specifically to payment, cancellation, and operational conduct, which shall remain in full force and effect unless explicitly contradicted by the Service Agreement.

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3. Payment and Financial Prerequisites

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3.1 Prepayment Requirement. Full financial remittance (prepayment) for the entirety of all confirmed service hours, along with any applicable preliminary fees, is a mandatory prerequisite for the formal reservation and commencement of services. Upon confirmation, a formal invoice will be transmitted to the Client, requiring payment settlement by the specified due date.

 

3.2 Consequence of Default. A failure to timely remit the required payment by the stated due date shall be construed as a financial default and will result in the immediate and automatic cancellation of the booking, without prior notice. All rights to the reserved service slot shall be forfeited, and the Company reserves the right to impose an administrative fee for the resultant loss of scheduling capacity.

 

3.3 Accepted Payment Methods. Payment may be remitted via credit card, debit card, or ACH bank transfer. Cash payments are not accepted. The Client authorizes the Company to securely retain payment information necessary for processing the required prepayment, fees, and charges applicable under this Protocol.

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4. Rescheduling and Cancellation Protocol

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4.1 Notice Requirement for Penalty Avoidance. Clients retain the prerogative to cancel or formally reschedule a confirmed booking, provided a minimum of seventy-two (72) hours’ advance written notice is furnished to the Company. Compliance with this notice period shall exempt the Client from financial penalty.

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4.2 Imposition of Cancellation Fees Cancellations or rescheduling requests received less than seventy-two (72) hours prior to the scheduled service appointment shall definitively incur a Cancellation Fee equivalent to fifty percent (50%) of the total confirmed service fee. This fee represents a pre-determined, reasonable estimate of the lost revenue and administrative costs incurred.

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4.3 Execution of Fees. The Client hereby expressly authorizes The Clutterless Company to levy any applicable Cancellation Fees or No-Show charges directly against the Client’s payment method securely retained on file. No exceptions will be made for late cancellations due to unforeseen circumstances or last-minute changes.

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5. Modification of Confirmed Bookings

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Requests to materially modify a confirmed booking, encompassing alterations to the service date, scheduled time, or defined scope of work, must be immediately submitted in writing to The Clutterless Company. All proposed modifications are subject to the absolute discretion of the Company, dependent upon current personnel availability and scheduling capacity, and may necessitate a proportional revision of the total service fee. The Company assumes no contractual obligation to acquiesce to modification requests that fundamentally compromise the integrity or timeline of the initial booking.

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6. No-Show and Client Absence Policy

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In the event that the Client or their formally authorized representative is demonstrably absent from the designated service location at the precise scheduled commencement time, and no prior compliant notice of cancellation or rescheduling has been formally received, The Clutterless Company shall exercise its right to charge one hundred percent (100%) of the full booked service fee. This charge is stipulated as liquidated damages to compensate for the irretrievable loss of dedicated operational time and necessary preparatory expenditures.

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7. Client Operational Cooperation Mandate

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The Client is formally obligated to provide the Company with unimpeded access to the premises, furnish all requisite operational instructions and accurate background information, and maintain appropriate, safe, and professional working conditions to ensure the timely and effective execution of the booked services. Failure to strictly comply with this cooperation mandate may definitively result in operational delays, the assessment of supplemental charges, or, at the Company’s unilateral discretion, the immediate termination of services without recourse to a refund.

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7.4 Site Readiness Mandate. The Client is obligated to ensure that the designated work area is reasonably accessible and prepared prior to the team's arrival. Preparation includes securing valuable or fragile items, removing pets from the immediate work zone, and ensuring adequate lighting and climate control. Failure to meet the minimum site readiness standards may necessitate an operational assessment by the on-site supervisor, potentially resulting in delayed commencement or a mandatory reduction in the scope of work, which will not adjust the original financial commitment.

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8. Unilateral Right to Refuse or Suspend Service

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The Clutterless Company reserves the absolute and non-negotiable right, at its sole discretion, to refuse or immediately suspend service delivery under circumstances including, but not limited to: the existence of demonstrably unsafe, hazardous, or excessively unsanitary working environments; the presence of undisclosed biohazards or toxic materials; the Client’s breach of this Protocol or any associated Service Agreements; or any conduct by the Client or their agents that poses a substantial risk to the health, safety, or professional welfare of our assigned personnel.

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8.3 Handling of Property and Discarded Materials. The Company is responsible solely for the professional organization and arrangement of items within the service area as defined by the agreed-upon scope. The Company assumes no responsibility or liability for the disposal, transport, or storage of items designated by the Client for donation, recycling, or discard unless such services are explicitly itemized and billed within the executed Service Agreement. The Client is fully responsible for scheduling and executing the removal of all discarded materials post-service.

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9. Limitation of Corporate Liability

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To the fullest extent permissible by prevailing law, The Clutterless Company shall bear no liability for any non-direct, incidental, punitive, consequential, or special damages, nor for any losses or damages arising from the Client's voluntary or compelled cancellation, rescheduling, or modification of a booking, or from the Company’s own necessary cancellation or refusal of service as effectuated in compliance with this Protocol. The total liability of The Clutterless Company for any claim arising out of or in connection with the services shall not exceed the total fees paid by the Client for the specific service from which the liability arose.

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10. Protocol Governance and Amendments

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The Clutterless Company retains the exclusive right to review, amend, modify, or unilaterally update this Protocol at any time. Such amendments shall become immediately operative upon their posting to the Company’s official website and shall govern all bookings and engagements initiated subsequent to the effective date of the revision.

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11. Governing Law and Jurisdiction

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11.1 Applicable Law. This Protocol and the entire relationship between the Client and The Clutterless Company shall be governed by and construed in accordance with the internal laws of the State of New York, without regard to its conflict of laws principles.

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11.2 Jurisdiction. All parties irrevocably submit to the exclusive jurisdiction of the state and federal courts located within New York County, New York, for the resolution of any disputes arising under or in connection with this Protocol.

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Formal Correspondence Contact:

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All requests for booking initiation, modification, or cancellation must be submitted in writing to: [email protected]