REFUND POLICY

1. ELIGIBILITY FOR REFUNDS. Clients are eligible for a refund for any unused service hours that have been prepaid, provided that the services were canceled in accordance with our cancellation policy.

 

2. REQUESTING A REFUND. To request a refund for unused service hours, Clients must submit a written request via email to billing@theclutterlesscompany.com within seven (7) days of the cancellation. The request should include the Client’s name, contact information, and details of the canceled service.

 

3. REFUND PROCESSING. Refunds will be processed within 7-14 days of receiving the cancellation request. The refund will be issued to the original payment method used for the booking.

 

4. NON-REFUNDABLE FEES. Please note that any applicable cancellation fees outlined in our Booking Policy may be deducted from the total refund amount.

 

5. NO REFUNDS FOR SERVICES RENDERED. Refunds will not be issued for any services that have already been completed, regardless of the hours booked. Additionally, no refunds will be issued for services rendered, regardless of the condition of the property or the Client's satisfaction following the completion of the services. Clients must communicate any dissatisfaction with the services to a Clutterless Company Manager during the time of rendering to allow for immediate resolution.

 

6. CHANGES TO REFUND POLICY. The Clutterless Company, LLC reserves the right to modify this refund policy at any time. Any changes made will take effect immediately and will be communicated to Clients in advance.