REFUND POLICY
Effective Date: January 2026
This Refund Protocol (“Protocol” or “Policy”) meticulously defines the stipulations and prerequisites under which The Clutterless Company, LLC (“The Clutterless Company,” “Company,” “we,” or “our firm”) shall issue refunds to its clients (“Client” or “Clients”) for services rendered or prepaid. By contracting or engaging our professional services, the Client formally consents to be definitively bound by all provisions enumerated herein.
1. Eligibility and Non-Refundable Minimums
1.1 Strict Eligibility Criteria. Refund eligibility is strictly limited to prepaid, unused service hours that are in excess of the compulsory minimum service requirement specified in the Client’s executed booking confirmation or Service Agreement, provided that the associated service cancellation adheres fully to The Clutterless Company’s prevailing Cancellation Policy.
1.2 Non-Refundable Minimum Service Hours. The minimum service requirement, as formally established in the Client’s booking confirmation or our Service Engagement and Booking Protocol, is deemed irrevocable and non-refundable. No exceptions shall be made for unused hours falling within this minimum threshold.
2. Deduction for Commenced Preparatory Work and Intellectual Contribution
2.1 Non-Refundable Preparatory Services. The Client acknowledges and accepts that once The Clutterless Company has initiated any preparatory or conceptual work, the associated time, specialized labor, and resultant intellectual contributions are considered fully expended and are therefore non-refundable. Preparatory work includes, but is not limited to:
-
Pre-service assessments, evaluations, and diagnostics.
-
Development of systematic designs and organizational blueprints.
-
Drafting of formal project plans, recommendations, or design deliverables.
2.2 Deduction Mandate If the Client formally cancels services after such preparatory or conceptual work has commenced, The Clutterless Company reserves the unconditional right to deduct the full accrued value of all completed or in-progress work (calculated at the agreed-upon hourly or project rate) from any residual eligible refund amount.
3. Ownership and Retention of Intellectual Property
3.1 Exclusive Ownership All concepts, drafts, proprietary designs, organizational plans, formal recommendations, digital files, and all associated intellectual property created or developed by The Clutterless Company shall remain the exclusive, sole property of The Clutterless Company until such time as the Company has received and confirmed full financial settlement for the contracted services.
3.2 Prohibited Use Upon Non-Payment or Cancellation In the event of service cancellation, non-payment, or a dispute leading to a refund, the Client shall possess no legal right to utilize, reproduce, disseminate, or implement any unpaid or partially paid work products or deliverables. The Clutterless Company explicitly reserves the right to vigorously enforce its intellectual property rights and seek all available remedies against unauthorized use.
4. Protocol for Formal Refund Submission
4.1 Written Submission Requirement. All formal requests for financial restitution must be submitted exclusively in writing via email to the designated financial contact: [email protected].
4.2 Time Limitation and Verification. Such requests must be received within seven (7) calendar days following the date of the formal service cancellation. Submissions must contain the Client’s full legal name, complete contact particulars, and comprehensive data regarding the canceled service sufficient for mandatory verification and processing. Requests submitted outside of this seven-day window are subject to automatic rejection.
5. Refund Processing and Execution
5.1 Processing Timeline Upon the official receipt and internal validation of an eligible refund request, The Clutterless Company commits to processing the financial remittance within fourteen (14) business days.
5.2 Method of Issuance. Refunds shall be issued solely to the original payment method and account used for the initial prepayment. The Company explicitly disclaims responsibility for subsequent delays imposed by external financial institutions, payment processors, or any circumstances operating beyond our reasonable control.
6. Non-Refundable Financial Deductions
All pre-defined administrative fees, assessed cancellation penalties, costs associated with preliminary work (Section 2), and any other non-refundable charges stipulated within the Client’s Service Agreement or the Service Engagement and Booking Protocol shall be deducted from the total eligible refund amount. Such charges are considered definitive, final, and are not subject to negotiation.
7. Absolute Exclusion for Services Rendered or Minimum Hours
No refunds, under any circumstances, shall be granted for service hours that have been fully or partially rendered. Client satisfaction is not a prerequisite for payment, and the subjective assessment of the result by the Client or the condition of the service location following completion does not negate the requirement for full payment. Furthermore, as stipulated in Section 1, prepaid minimum service hours remain unequivocally non-refundable, even if the Client utilizes less than the booked time.
8. Limitation of Corporate Liability and Exclusive Remedy
Any approved financial refund shall constitute the Client’s sole and exclusive remedy under this Protocol. To the maximum extent permitted by applicable law, The Clutterless Company categorically disclaims all liability for any indirect, incidental, consequential, special, or punitive damages arising from the use, provision, non-provision, or cancellation of services or from the enforcement of this Protocol.
9. Force Majeure Suspension and Non-Liability
The Clutterless Company shall bear no liability for any failure or delay in the performance of its contractual obligations, including those under this Refund Policy, when such failure is caused by events beyond its reasonable control, including, but not limited to: Acts of God, natural disasters, floods, fires, war, declared or undeclared public health emergencies (e.g., pandemics, epidemics), governmental restrictions, labor disputes, critical utility outages, transportation failures, the sudden, critical illness or injury, or unforeseen unavailability of key personnel, or any similar extraordinary events (“Force Majeure Events”). In the event of a Force Majeure Event, The Clutterless Company retains the right to reschedule, temporarily suspend, or cancel affected services without financial liability or obligation to provide a refund, contingent upon reasonable efforts being made to formally notify the Client as quickly as practicable.
10. Ethical Commitment and Final Discretionary Review
10.1 Commitment to Ethical Standards The Clutterless Company is anchored by a commitment to professional integrity and the establishment of transparent, fair business relationships. While adherence to the strict criteria outlined in this Protocol is mandatory for all formal refund claims, the Company maintains an internal commitment to ethical standards and client satisfaction.
10.2 Final Review and Discretionary Authority Notwithstanding any other provision in this Protocol, all refund requests that involve mitigating factors, exceptional circumstances, or complexities not definitively addressed by the eligibility criteria (Section 1), shall be subject to a final, comprehensive Discretionary Review by the Company’s leadership. The final determination regarding the approval, denial, or calculation of any potential refund amount rests exclusively with the sole and unreviewable discretion of The Clutterless Company. This discretionary decision constitutes the final action on the matter.
11. Discretionary Provision of Complimentary Service Hours
11.1 Definition and Nature Complimentary Service Hours are defined as any additional time, labor, or service provided to the Client that has not been formally invoiced, paid for, or contractually guaranteed in the Service Agreement. These hours are expressly provided ex gratia (as a favor or gift) and are solely determined by the Company's goodwill and management assessment.
11.2 Basis for Provision Complementary Service Hours are granted on a case-by-case basis at the Company's sole and unreviewable discretion. They may be offered for situations including, but not limited to: as an act of goodwill, to proactively mitigate non-material service delivery issues, or as a discretionary gesture of appreciation.
11.3 Separation from Financial Ledger and Refund Eligibility. The provision of Complimentary Service Hours shall never be construed as an admission of fault, liability, or negligence on the part of The Clutterless Company. These hours possess zero monetary value for the purposes of this Protocol, are not part of the prepaid service hours, and are therefore entirely ineligible for any refund or financial credit. Furthermore, the granting of such hours in one instance does not establish a mandatory precedent or create any entitlement for the Client to receive similar consideration in the future.
12. Non-Waiver of Rights
The failure by The Clutterless Company to strictly enforce any specific provision or term of this Protocol shall not be construed or interpreted as a definitive waiver of its rights to subsequently enforce that or any other provision under this or any related contractual agreement.
13. Governing Law and Dispute Resolution Protocol
13.1 Governing Law. This protocol shall be interpreted and governed by the substantive laws of the State of New York, irrespective of its conflict of laws principles.
13.2 Exclusive Jurisdiction. The parties irrevocably agree that any dispute, claim, or controversy arising out of or relating to this Protocol or the services provided by the Company shall be resolved exclusively in the state or federal courts located within New York County, New York. Both the Client and the Company formally consent to the exclusive personal jurisdiction and venue of such courts.
14. Protocol Amendments
The Clutterless Company reserves the unequivocal right to review, amend, modify, or update this Protocol at any time, at its sole discretion. Such revisions shall take immediate effect upon being posted to the Company’s official channels and shall apply to all financial transactions initiated thereafter.
Formal Contact for Financial and Refund Inquiries: