REFUND POLICY
Effective Date: January 2025
This Refund Policy (“Policy”) sets forth the terms and conditions under which The Clutterless Company, LLC (“The Clutterless Company,” “we,” “us,” or “our”) provides refunds to its clients (“Client” or “Clients”) for prepaid services. By booking or engaging our services, the Client agrees to be bound by the following provisions.
1. Eligibility for Refunds
Refunds are available solely for prepaid, unused service hours that exceed the minimum service requirement specified in the Client’s booking or agreement, provided that the cancellation complies fully with The Clutterless Company’s Cancellation Policy. The minimum service requirement, as outlined in the Client’s booking confirmation or our Booking Policy, is strictly non-refundable.
2. Non-Refundable Work and Planning Fee
The Client acknowledges that once The Clutterless Company has commenced work — including but not limited to conducting assessments, preparing system designs, developing organizational plans, drafting recommendations, or providing design deliverables — all associated time, labor, and intellectual contributions are non-refundable. If the Client cancels services after such work has commenced, The Clutterless Company reserves the right to deduct the value of completed or in-progress work (calculated at the agreed hourly or project rate) from any eligible refund.
3. Ownership of Work Product
All drafts, designs, plans, recommendations, and intellectual property created by The Clutterless Company remain the exclusive property of The Clutterless Company until full payment is received. In the event of cancellation or non-payment, the Client shall have no right to use, reproduce, or implement any unpaid or partially paid deliverables, and The Clutterless Company reserves the right to enforce its intellectual property rights accordingly.
4. Requesting a Refund
Refund requests must be submitted in writing via email to billing@theclutterlesscompany.com within seven (7) calendar days of cancellation. Requests must include the Client’s full name, contact details, and sufficient information regarding the canceled service for verification and processing.
5. Refund Processing
Upon receipt of a valid and eligible refund request, The Clutterless Company will process the refund within fourteen (14) business days. Refunds will be issued solely to the original payment method. We disclaim responsibility for delays caused by financial institutions, payment processors, or circumstances beyond our control.
6. Non-Refundable Fees
All administrative fees, cancellation fees, and other non-refundable charges outlined in the Client’s agreement or Booking Policy shall be deducted from the total refund amount. Such fees are final and non-negotiable.
7. No Refunds for Services Rendered or Minimum Hours
No refunds will be issued for services that have been fully or partially rendered, regardless of the Client’s subjective satisfaction or the condition of the service location. Additionally, prepaid minimum service hours are non-refundable, even if unused. Only unused hours beyond the minimum are eligible for refund consideration.
8. Limitation of Liability
Any approved refund constitutes the Client’s sole and exclusive remedy. To the maximum extent permitted by applicable law, The Clutterless Company disclaims all liability for indirect, incidental, consequential, or special damages arising from the use, provision, or cancellation of services or this Policy.
9. Force Majeure
The Clutterless Company shall not be liable for any failure or delay in the performance of its obligations under this Refund Policy or any related agreements due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, floods, fires, pandemics, epidemics, public health emergencies, government actions or restrictions, labor disputes, power outages, transportation disruptions, the sudden illness, injury, or unavailability of key personnel, or other unforeseen events (“Force Majeure Events”). In the event of a Force Majeure Event, The Clutterless Company reserves the right to reschedule, suspend, or cancel affected services without liability or obligation to provide a refund, provided that reasonable efforts are made to notify the Client as soon as practicable.
10. No Waiver
Failure by The Clutterless Company to enforce any provision of this Policy shall not be construed as a waiver of its rights under this or any related agreement.
11. Dispute Resolution and Governing Law
Because The Clutterless Company provides services across multiple U.S. states, this Policy shall be governed by the laws of the Client’s primary service location, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of the Client’s primary service jurisdiction, and both parties consent to the personal jurisdiction and venue of such courts.
12. Amendments
The Clutterless Company reserves the right to amend, modify, or update this Policy at any time, at its sole discretion. Such changes become effective immediately upon posting and apply to all subsequent transactions.
Contact Information
For questions, refund inquiries, or formal requests, please contact: billing@theclutterlesscompany.com