CODE OF CONDUCT
EFFECTIVE DATE: JULY 2026
This Client Code of Conduct and Standards of Engagement (the "Code") establishes the standards of treatment, conduct, and working conditions required of all parties who engage, host, or otherwise interact with the Personnel of The Clutterless Company, LLC (the "Company," "we," "us," or "our").
The Personnel of the Company enter private residences and operating commercial premises on behalf of residential and commercial Clients. They perform sustained physical and analytical work in proximity to Clients, frequently within personal spaces and over extended durations. The Company therefore maintains an unconditional obligation to the safety, dignity, and professional standing of every individual who performs the Services in its name. This Code articulates the terms upon which that obligation is discharged.
The standards set forth herein are not adversarial in character. They reflect the Company's considered position that the quality of service our Clients receive is inseparable from the conditions under which that service is rendered. Engagements conducted within these standards produce superior outcomes for all parties.
By booking, contracting, or otherwise engaging the Services, the Client acknowledges having read this Code and agrees to observe and uphold the standards contained herein.
1. DEFINITIONS
For the purposes of this Code, the following terms shall carry the meanings ascribed to them below.
1.1 "The Company." The Clutterless Company, LLC, a full-service professional organizing and cleaning firm headquartered in New York City and operating across multiple metropolitan markets.
1.2 "The Services." The professional services provided by the Company, comprising professional organizing, systematic decluttering, spatial design and space planning, closet and wardrobe organization, kitchen and pantry organization, storage system design, workspace and commercial organization, deep and detailed residential and commercial cleaning, and relocation management inclusive of packing, unpacking, and move-in setup.
1.3 "Personnel." Each professional organizer, decluttering specialist, spatial designer, organizing technician, deep cleaning technician, packing and relocation specialist, project lead, site supervisor, and each employee, representative, contractor, subcontractor, and affiliate engaged by the Company in the performance of the Services.
1.4 "Service Location." The private residence, apartment, condominium, co-operative unit, townhouse, brownstone, corporate office, retail premises, coworking space, storage facility, or other premises at which the Services are performed.
1.5 "Engagement." Any contracted session, project, or series of sessions during which the Services are performed at a Service Location, as established in the Client's booking confirmation or Service Agreement.
2. SCOPE AND APPLICABILITY
2.1 Scope of Coverage & Governed Parties. This Code of Conduct establishes an absolute standard of operational integrity, mutual respect, and professional safety. Its mandates govern the primary contracting Client explicitly. Furthermore, these provisions extend unconditionally to every individual present at, or granted operational access to, the designated Service Location throughout the duration of the Engagement, including without limitation household members, guests, invitees, domestic staff, family members, minors under the Client's supervision, third-party contractors, building personnel, and any other party whose presence the Client permits or facilitates. Our commitment to a secure and honorable workspace relies on the shared accountability of everyone present.
2.2 Absolute Client Accountability & Vicarious Liability. We approach our work with unyielding dedication and expect an equivalent commitment to accountability from our partners. The Client assumes primary, non-delegable responsibility for ensuring that every individual identified under Section 2.1 understands and observes this Code in its entirety. Any act, omission, or breach of these standards by a third party at the Service Location shall be legally and operationally attributed directly to the Client. We value our Personnel's well-being and maintain the utmost integrity in enforcing these boundaries firmly, treating any third-party violation as a direct breach of contract by the Client.
2.3 Universal Dynamic Jurisdictional Application. Our operational standards and core values admit no compromise, variation, or exception. This Code applies uniformly across every Engagement, regardless of scope, and remains invariant across all regional markets in which the Company delivers Services, including New York City and its five boroughs, Long Island, Westchester County, the greater Tri-State area, Washington, D.C., Chicago, Atlanta, and South Florida. This framework governs every medium of engagement, applying equally to physical, in-person interactions at the Service Location, telephonic communications, formal written correspondence, and all digital or electronic exchanges. We communicate with clarity, respect, and professionalism at all times, and we require the same authentic, respectful engagement in return across all platforms.
3. THE STANDARD CODE OF CONDUCT
3.1 Baseline Behavioral Obligation. We hold our craft and our people to the highest standards, and we expect a matching level of dignity from those we partner with. Every member of our Personnel shall be treated with unwavering courtesy, professionalism, and respect at all times, without exception and entirely irrespective of the circumstances, duration, or real-time progress of the Engagement. Our commitment to maintaining an honorable working environment is absolute, and we do not tolerate any deviation from this baseline of mutual respect, regardless of the pressures or dynamics of a project.
3.2 Recognition of Professional Expertise. The Company’s Personnel are highly trained specialists retained exclusively for their elite expertise in organizing, decluttering, spatial design, advanced cleaning, and comprehensive relocation management. They are masters of their trade and shall be addressed, engaged, and treated with the professional deference their skills demand. Any conduct, communication, or attitude that diminishes, demeans, or disregards their professional standing undermines the core integrity of our partnership and shall constitute an immediate, direct violation of this Code.
4. PROHIBITION OF ABUSE, HARASSMENT AND DISCRIMINATION
4.1 Comprehensive Behavioral Prohibitions. The Company maintains an absolute, non-negotiable prohibition against any conduct that compromises the safety, dignity, or well-being of our Personnel. This unwavering standard explicitly forbids any form of harassment or intimidation, whether executed verbally, physically, in writing, or via digital channels. Our Personnel shall never be subjected to abusive, hostile, degrading, or threatening language, nor will we permit shouting, screaming, or aggressive confrontation of any kind. This protective mandate strictly bars any discriminatory behavior or derogatory remarks regarding race, color, ethnicity, national origin, gender, gender identity, sexual orientation, religion, age, disability, immigration status, or any other legally protected characteristic. Furthermore, we enforce zero tolerance for sexual harassment, unsolicited sexual advances, propositions, remarks of a sexual nature, or unwanted physical contact of any type. Any action, communication, or environmental condition that fosters a hostile, demeaning, or unsafe workspace constitutes a severe and immediate breach of this framework.
4.2 Uncompromised Integrity in Staffing. Our commitment to equality and mutual respect forms the bedrock of our operational identity. The Company categorically refuses to accept, accommodate, or even entertain client requests to assign, remove, replace, or exclude any member of our Personnel based on the protected characteristics outlined in Section 4.1. We stand firmly behind the professional excellence of our team, and any attempt to alter staffing configurations based on discriminatory preferences represents a fundamental violation of our core values. Such requests will trigger the immediate, non-negotiable termination of the Engagement, with all contractual penalties applied.
4.3 Absolute Tolerance Threshold. We operate with the self-confidence and self-respect required to enforce these boundaries without hesitation or dilution. A single, isolated instance of prohibited conduct is entirely sufficient to constitute a definitive violation of this Code. The Company does not require the demonstration of a repetitive pattern of behavior, nor do we evaluate the intent or emotional state of the responsible party. Furthermore, while we value professional civility, we do not accept subsequent apologies as a substitute for absolute compliance or as a remedy for a breach.
5. RECORDING, PHOTOGRAPHY, AND PUBLICATION OF PERSONNEL
5.1 Consent Requirements for Media Capture. No member of the Company’s Personnel shall be photographed, filmed, audio-recorded, or livestreamed under any circumstances without their express, individual, and freely given consent. Consent granted for a specific instance or a singular piece of media does not constitute continuing, implied, or blanket consent for any subsequent capture or separate engagement.
5.2 Unauthorized Publication and Public Distribution. No image, video recording, audio recording, or identifiable likeness of Personnel shall be published, posted, distributed, or otherwise disseminated across any public or private medium without the express written authorization of the Company. This restriction applies unconditionally to all social media platforms, private messaging networks, public forums, and consumer review platforms.
5.3 Surveillance Systems and Private Zones. The Company respects the utilization of standard residential security and surveillance systems for general property protection, and their presence in common or transitional areas does not require disclosure. However, the Client is contractually obligated to ensure that no active recording or surveillance devices are situated within any private restroom, changing area, or designated break zone utilized by Personnel. Prior to the commencement of work, the Client shall explicitly confirm that these sensitive zones are entirely free of active monitoring. Personnel reserves the absolute right to inspect these specific private spaces and to suspend the performance of Services immediately if any undisclosed or active recording device is discovered within them, without prejudice to the Company’s right to full contractual payment.
6. ENGAGEMENT LIMITS AND PARAMETERS
6.1 Contracted Scope of Engagement. Personnel is retained exclusively to perform the specific organizing, decluttering, cleaning, or relocation Services enumerated in the Client's booking confirmation or Service Agreement. Requests falling outside this defined scope may be declined, and no such refusal shall carry consequence to the operational relationship. For absolute clarity, out-of-scope tasks include, but are not limited to, childcare, animal care, personal errands, food preparation, caregiving, junk hauling, heavy furniture assembly, appliance installation, wall mounting, minor property repairs, and waste removal beyond the disposal volumes expressly contracted.
6.2 Operational Safety Boundaries. Personnel possess the immediate authority to decline any instruction they assess to be structurally or environmentally unsafe. This operational autonomy applies directly to instructions involving lifting beyond safe human capacity, working at unsafe or un-stabilized elevations, handling hazardous materials, or operating equipment for which they have not received certified training. The suspension of a specific task under this safety provision does not alleviate the Client of their overarching contractual obligations.
6.3 Professional Boundaries and Emotional Labor. The relationship between Personnel and the Client is strictly professional. Personnel is under no obligation to disclose personal information, discuss private circumstances, or furnish emotional labor, counsel, or personal companionship beyond the courteous, professional interaction the execution of the Engagement requires.
6.4 Direct Non-Solicitation Mandate. The Client shall not solicit, recruit, or retain any member of the Company's Personnel for organizing, decluttering, cleaning, relocation, or any other professional or domestic services outside the Company's explicit contractual framework. This non-solicitation restriction remains absolute and binding throughout the active Engagement and continues in full force following its conclusion, protecting the Company's proprietary training and operational infrastructure.
7. SCHEDULED HOURS AND LIMITS OF ENGAGEMENT
7.1 Fixed Conclusion. Each Engagement carries a defined commencement and conclusion time established at booking. The scheduled conclusion time constitutes a fixed term of the Engagement and shall not be treated as a position subject to negotiation. Personnel shall conclude work at the scheduled time.
7.2 Extensions Arranged Exclusively Through the Company. Any request to extend an Engagement beyond its scheduled hours shall be directed to the Company and arranged in advance. Personnel is not authorized to negotiate, approve, or accept extensions on site. A request presented directly to Personnel during an Engagement shall be declined as a matter of Company policy rather than individual preference.
7.3 Prohibited Inducement and Pressure. The following conduct is prohibited and shall constitute a violation of this Code:
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Repeating a request to extend following its decline;
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Directing such a request to Personnel individually rather than to the Company;
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Offering cash, gratuity, or other inducement in exchange for unscheduled hours;
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Characterizing a decline as a deficiency of commitment, care, dedication, or professionalism;
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Expressing displeasure, disappointment, or urgency for the purpose of securing additional time;
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Withholding or delaying access, payment, or departure in order to extend an Engagement.
7.4 Physical and Cognitive Capacity. Professional organizing, decluttering, deep cleaning, and relocation work is physically demanding and requires sustained concentration and continuous analytical judgment. Personnel shall be the sole arbiters of their own capacity. Personnel may pause, decline further tasks, or conclude work at any point at which continuation would exceed their physical or cognitive limits, and shall be under no obligation to explain, demonstrate, or substantiate that assessment.
7.5 Project Progress Immaterial. Proximity to completion shall not operate to override this Section. Where a project requires additional time, the Company shall schedule further sessions. No Engagement shall be extended upon the basis of a desire to conclude a project, to attain a particular milestone, or to complete a specific room, closet, kitchen, pantry, garage, basement, home office, or storage space.
7.6 No Adverse Consequence. Concluding an Engagement at the scheduled time constitutes correct performance of the contracted Services. It shall not constitute grounds for complaint, reduction of payment, withholding of gratuity, adverse review, or diminished standing with the Company.
8. CONDITIONS OF WORKING ENVIRONMENT
8.1 Safe and Sanitary Premises. The Client shall ensure that the Service Location is safe, sanitary, and accessible, and free of hazards posing risk to Personnel. This obligation includes without limitation the disclosure and remediation of hoarding conditions, pest or rodent infestation, mold, biological or medical waste, structural instability, exposed electrical hazards, and any accumulation obstructing safe passage, together with the provision of safe and unobstructed access to all work areas.
8.2 Essential Provisions. For the duration of any Engagement, the Client shall ensure that Personnel has access to a functioning restroom, potable drinking water, adequate lighting and ventilation, and a safe ambient temperature. Personnel shall be entitled to take scheduled breaks without interruption, observation, or challenge.
8.3 Animals. All pets and other animals shall be secured or otherwise restrained for the duration of the Engagement. Personnel may decline to perform the Services in proximity to an unsecured animal.
8.4 Prohibited Conditions. The presence of unsecured firearms or weapons, the use of illegal substances, and smoking within the immediate work area during the performance of the Services are prohibited.
9. COOPERATION, ACCESS, AND BUILDING REQUIREMENTS
9.1 Timely Access. The Client shall provide punctual access to the Service Location, accurate information, necessary instruction, and reasonable cooperation sufficient to enable the effective performance of the contracted Services.
9.2 Building Authorization and Logistics. Where the Service Location is situated within a managed, doorman, condominium, co-operative, or commercial building, the Client shall arrange in advance of the scheduled commencement time all approvals and logistics required by that building, including without limitation building management authorization, doorman or concierge clearance, freight or service elevator reservation, loading dock access, parking or standing permissions, and the filing of any certificate of insurance the building requires of vendors.
9.3 Interference and Delay. Delay, obstruction, or interference occasioned by the Client, including any failure to secure the authorizations described in Section 9.2, may result in additional charges, rescheduling, or cancellation at the Company's discretion. Time lost to such delay shall be deducted from the contracted hours of the Engagement.
10. COMPANY PROPERTY
10.1 Ownership. All equipment, tools, storage containers and bins, shelving and drawer systems, hanging hardware, labeling systems and label makers, cleaning equipment and supplies, packing materials, documents, and other property furnished or brought on site by the Company ("Company Property") shall remain the exclusive property of the Company at all times.
10.2 Retrieval. Upon the completion, suspension, or termination of a project for any reason whatsoever, the Client shall permit prompt and reasonable access for the retrieval of all Company Property.
10.3 Loss or Damage. Failure to return Company Property, to permit its retrieval, or to prevent its loss or damage shall render the Client fully liable for replacement cost, repair expense, and any associated losses incurred.
11. AUTHORITY OF PERSONNEL TO WITHDRAW
11.1 Immediate Withdrawal. Any member of the Company's Personnel is authorized to suspend work and depart a Service Location immediately, without prior managerial approval, where that individual assesses their safety, dignity, or wellbeing to be at risk. This authority is absolute, and its exercise shall be supported by the Company without exception.
11.2 No Requirement of Justification. Personnel shall be under no obligation to explain, defend, or substantiate a decision to withdraw at the time such decision is made.
12. REPORTING AND NON-RETALIATION
12.1 Reporting. Personnel may report any violation of this Code directly to Company leadership at any time.
12.2 Non-Retaliation. No member of the Company's Personnel shall face penalty, disadvantage, or diminished standing by reason of reporting a violation, declining an out-of-scope or unsafe request, or exercising the authority conferred by Section 11.
13. CONSEQUENCES OF VIOLATION
13.1 Company Discretion. Where the Company determines, at its sole discretion, that this Code has been violated, it may apply any of the following measures in such sequence and combination as it deems appropriate to the severity of the conduct:
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Formal written warning;
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Restriction of communication channels or modification of service terms;
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Immediate suspension of the Services;
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Immediate termination of the Engagement without refund;
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Permanent refusal of future service.
13.2 Immediate Termination. Conduct falling within Section 4 shall result in the immediate termination of the Engagement without refund and without prior warning. The Client shall remain responsible for all charges incurred to the point of termination.
13.3 Referral to Authorities. The Company reserves the right to refer conduct involving credible threats, sustained harassment, or unlawful activity to the appropriate authorities.
14. LIABILITY FOR DAMAGES
The Client shall be liable for any damages, losses, or expenses sustained by the Company or its Personnel arising from the Client's breach of this Code, including without limitation property damage, medical expenses, lost working time, and associated costs.
15. NO WAIVER
The failure of the Company to enforce any provision of this Code shall not be construed as a waiver of its right to enforce that provision, or any other provision herein, at any time thereafter.
16. AMENDMENTS
The Company reserves the right to amend, update, or modify this Code at any time at its sole discretion. Revisions shall take effect immediately upon posting and shall apply to all subsequent service Engagements.
CONTACT
Inquiries regarding this Client Code of Conduct and Standards of Engagement may be directed to: